Outsourced Exit Interviews, Stay Surveys, Leadership Assessments and so much more.
Our ExitRight® employee exit interview solution allows you to collect, view, and understand your employee exit data efficiently so you can improve employee retention and reduce turnover. All in our user-friendly software, with support and advisory.
ExitRight’s employee exit interview process offers a faster path to resolving your turnover issues.
Exit interviews from over 1 million exiting employees make up our industry norms allowing you to have a benchmark comparison when analyzing your data.
Real-time notifications of unethical and illegal activity, sent directly to your inbox. Protect your organization and maintain a strong ethical culture.
No expensive licensing, training, or long-term contracts to sign.
Pricing is customized based on exit interview volume and delivery method. For a typical 800-exit organization, the annual cost is often less than replacing two employees.
When you choose ExitRight for your exit interviews, you’re letting us do Outsourcing your exit interviews with ExitRight frees up your HR team’s valuable time, allowing them to focus on core retention strategies. We take care of everything, from contacting departing employees to conducting interviews and collecting data. This streamlined process ensures you gain valuable insights that can directly impact your employee retention rates.
With over 4 million employees surveyed from more than 400 organizations over the past 40 years, there’s a reason why today’s top global brands choose us for their employee exit interviews, and other employee listening surveys. Understanding what makes employees productive, engaged and happy is important.
Drill Down & Discover: The dashboard features interactive demographic and survey result cards, allowing you to easily delve deeper and identify areas influencing turnover.
Data at Your Fingertips: Dashboard views can be downloaded and shared with key stakeholders in various formats.
Automatic Email Alerts: Keep your team informed! Configure automatic email notifications (HSD Insights) to deliver key retention-focused insights to leadership, managers, and other relevant parties on a regular basis.
1. Select the time period
2. Filter on key demographics
3. Download the report
4. Share with your team and leadership
With our Interactive Dashboard capability, you can also choose to send automatic email notifications to specific users in your organization (leadership, managers, division heads, etc.). The emails, called HSD Insights, will be sent on a consistent schedule, such as monthly or quarterly.
Once you’ve identified your hotspots, you will want to turn that insight into action. The framework we use is Feedback-Analysis-Action-Evaluate-Adjust which is part of our Action Planning Guide.
Over 80% of our clients report that if they are reviewing and distributing the data 1x per month that it creates the necessary action for change that results in lower turnover. We also provide you with our complimentary Action Planning Guide for proven actions you can take in order to help solve your retention problems.
Many of our clients discover that they lose a significant amount of employees within their first 30-90 days of employment. In order to create change, our clients use their ExitRight data and then pair that by using our new hire survey – StartOffRight – to measure the effectiveness of those changes to prevent possible recurring employee churn.
In order to better understand whether or not the implementations you’re putting in place are helping to solve your retention problems, we suggest you sync ExitRight with our new hire solution – StartOffRight for a more complete understanding of your employee engagement health.
Over the course of the past 30 years, we have developed a core set of questions that are adapted, along with our benchmarks, to each industry. We also adapt our model to different size companies. We work with clients of all sizes across the US as well as globally, with as few as 200 employees to as large as 300,000 employees. Typically, when we process about 500 names per client for ExitRight, or in combination with our other solutions, our clients see a 10x return on investment.
Multiple methods are the key to better response rates. This is why we offer email, phone, mail, and text options. A combination of these options is typically best.
We offer respondents the ability to complete their interviews online or from any mobile device, which is our most efficient and cost-effective method. We also offer options for respondents to complete the interview by phone with a live interviewer or by paper for employees lacking email addresses.
When our best practices are followed, participation rates average 65-70% when two or more methods of completion are used.
Yes, our standard questionnaire includes 13-17 questions that have been developed and refined over the past 30 years.
We do offer customization of the questions, however, for best results and to make sure the industry benchmarks remain relevant, we recommend as little deviation from those standard questions as possible.
Yes. When we co-create questions with our clients it provides the best results.
As part of the setup, we will provide you with our survey that has been developed during our more than 30 years of learning alongside industry-leading thinkers in regards to retention and employee engagement.
We also know that you know your people may have other data sets that you need to match the exit data to so we allow for plenty of customization. The more customized your questions are then the less relevant the benchmark data could become, but we help you figure all of that out before implementation.
Yes, we can conduct the interview before the employee’s last day of work, as long as we are provided with their contact information beforehand.
Once the exiting employee’s data file has been uploaded to our system, we generate a unique Participant ID# for each exiting employee. Once the ID has been set up in our system, we immediately begin sending email notifications to the exiting employee’s work and personal email addresses, if provided (upon the last day of employment, notifications are no longer sent to their work email addresses).
Email notifications will continue to be sent to the respondent’s personal email address every 3 days for 6 weeks, or until the interview has been completed.
The employee will receive an email from us with instructions and a link to the online interview.
If the respondent’s contact information and demographics are manually entered into the portal by an administrator of the account, then the participant IDs and email notifications will be sent immediately to employees.
For employees whose information is sent to us in a term list data file, it usually takes up to 48 hours to generate a unique Participant ID. Once the IDs have been set up in our system, we begin sending email notifications to both work and personal email addresses, if that contact information is available.
HSD handles all the notifications and reminders, however, managers should make employees aware that their exit interview will be conducted through an unbiased 3rd party (HSD Metrics) and let them know to expect to receive email communications from us. In general, when managers are aware of the process and support it, the response rates are enhanced.
We provide instant notification, straight to your email inbox.
For instance, if a respondent’s answer states that they witnessed any illegal/unethical behavior, you will be sent an email instantly so that you can take the necessary next steps as quickly as possible.
We give respondents the option to provide their name if they’d like to be contacted by HR, or we can make it mandatory to provide their name when issues are shared depending on the account preferences.
We only need the contact information for the respondent(s) taking the survey and all of their particular demographic information that you are interested in capturing.
We are typically sent a list of names to survey once or twice a month, depending on your organization’s rate of turnover.
You can view the results of the exit interview through your dashboard in our individualized, custom platform, where you’ll be able to drill down on all survey results.
You have the ability to download all survey results in order to perform your own analysis and integrate the data into other systems.
We can also provide you with customized reports as well that can be saved and populated on your site.
Yes, included industry norms are calculated from the majority of industries. Those industries include:
Outsource exit interviews to ExitRight and free up your HR team to focus on retention. We handle everything—from contacting employees to gathering insights—providing actionable feedback to improve employee retention and workplace culture.
Reacting to clients’ needs for accurate, rapid, cost-effective solutions, HSD Metrics continuously innovates its reporting features and technology.
