Outsourced Exit Interviews, Stay Surveys, Leadership Assessments and so much more.
Through a passionate dedication to customers, design, and continued innovation, HSD Metrics is the leader in providing the greatest value for understanding employee perceptions based on facts. Our surveys and questionnaires save you time and money by eliminating the myths and guesswork that often derail improvement efforts.
A partnership with HSD Metrics, on all of your HR outsourcing services, will not only save your organization time and dollars, it will offer the solutions that you need to hold on to valuable talent.
We understand that the process of hiring and training can be in-depth and expensive. We also understand that losing that freshly hired talent to a competing organization or a completely different industry is not only costly, it is incredibly time-consuming. To effectively move forward within your market, you need to understand how to retain your employees. With our employee retention offerings, it’s possible to measure everything from candidate references and onboarding to employee engagement and turnover.
Our database of over 3,000,000+ respondents allowed us to establish an external database of norms, which continues to grow year over year, providing insightful benchmarks and an extensive question library. By partnering with us, your organization will be able to take full advantage of our unparalleled understanding of your specific employee measurement requirements, saving you time, money, and administrative burden.
Question design, real-time notifications, data collection, and reporting, we’ll provide your team support throughout the entire project to ensure reliable data that guides organizational improvement.
Our solutions include:
Questionnaire design and survey project management
Organizational development consult
Client support specialists
Data gathering experts
Research interviewers
Statisticians, analytical, and reporting resources
Webmasters
Information technology staff
Data entry technicians
Survey translation
Once you’ve identified your hotspots, you will want to turn that insight into action. The framework we use is Feedback-Analysis-Action-Evaluate-Adjust which is part of our Action Planning Guide.
Over 80% of our clients report that if they are reviewing and distributing the data 1x per month that it creates the necessary action for change that results in lower turnover. We also provide you with our complimentary Action Planning Guide for proven actions you can take in order to help solve your retention problems.
Many of our clients discover that they lose a significant amount of employees within their first 30-90 days of employment. In order to create change, our clients use their ExitRight data and then pair that by using our new hire survey – StartOffRight – to measure the effectiveness of those changes to prevent possible recurring employee churn.
In order to better understand whether or not the implementations you’re putting in place are helping to solve your retention problems, we suggest you sync ExitRight with our new hire solution – StartOffRight for a more complete understanding of your employee engagement health.
Over the course of the past 30 years, we have developed a core set of questions that are adapted, along with our benchmarks, to each industry. We also adapt our model to different size companies. We work with clients of all sizes across the US as well as globally, with as few as 200 employees to as large as 300,000 employees. Typically, when we process about 500 names per client for ExitRight, or in combination with our other solutions, our clients see a 10x return on investment.
Multiple methods are the key to better response rates. This is why we offer email, phone, mail, and text options. A combination of these options is typically best.
We offer respondents the ability to complete their interviews online or from any mobile device, which is our most efficient and cost-effective method. We also offer options for respondents to complete the interview by phone with a live interviewer or by paper for employees lacking email addresses.
When our best practices are followed, participation rates average 65-70% when two or more methods of completion are used.
Yes, our standard questionnaire includes 13-17 questions that have been developed and refined over the past 30 years.
We do offer customization of the questions, however, for best results and to make sure the industry benchmarks remain relevant, we recommend as little deviation from those standard questions as possible.
Yes. When we co-create questions with our clients it provides the best results.
As part of the setup, we will provide you with our survey that has been developed during our more than 30 years of learning alongside industry-leading thinkers in regards to retention and employee engagement.
We also know that you know your people may have other data sets that you need to match the exit data to so we allow for plenty of customization. The more customized your questions are then the less relevant the benchmark data could become, but we help you figure all of that out before implementation.
Yes, we can conduct the interview before the employee’s last day of work, as long as we are provided with their contact information beforehand.
Once the exiting employee’s data file has been uploaded to our system, we generate a unique Participant ID# for each exiting employee. Once the ID has been set up in our system, we immediately begin sending email notifications to the exiting employee’s work and personal email addresses, if provided (upon the last day of employment, notifications are no longer sent to their work email addresses).
Email notifications will continue to be sent to the respondent’s personal email address every 3 days for 6 weeks, or until the interview has been completed.
The employee will receive an email from us with instructions and a link to the online interview.
If the respondent’s contact information and demographics are manually entered into the portal by an administrator of the account, then the participant IDs and email notifications will be sent immediately to employees.
For employees whose information is sent to us in a term list data file, it usually takes up to 48 hours to generate a unique Participant ID. Once the IDs have been set up in our system, we begin sending email notifications to both work and personal email addresses, if that contact information is available.
HSD handles all the notifications and reminders, however, managers should make employees aware that their exit interview will be conducted through an unbiased 3rd party (HSD Metrics) and let them know to expect to receive email communications from us. In general, when managers are aware of the process and support it, the response rates are enhanced.
We provide instant notification, straight to your email inbox.
For instance, if a respondent’s answer states that they witnessed any illegal/unethical behavior, you will be sent an email instantly so that you can take the necessary next steps as quickly as possible.
We give respondents the option to provide their name if they’d like to be contacted by HR, or we can make it mandatory to provide their name when issues are shared depending on the account preferences.
We only need the contact information for the respondent(s) taking the survey and all of their particular demographic information that you are interested in capturing.
We are typically sent a list of names to survey once or twice a month, depending on your organization’s rate of turnover.
You can view the results of the exit interview through your dashboard in our individualized, custom platform, where you’ll be able to drill down on all survey results.
You have the ability to download all survey results in order to perform your own analysis and integrate the data into other systems.
We can also provide you with customized reports as well that can be saved and populated on your site.
Yes, included industry norms are calculated from the majority of industries. Those industries include:
Reacting to clients’ needs for accurate, rapid, cost-effective solutions, HSD Metrics continuously innovates its reporting features and technology.
